Sales & Refunds
Our policies for returns, refunds, and quality guarantees. I want you to be happy with your 3D prints!
I stand behind the quality of my work! If you're not satisfied with your 3D print, I'll work with you to make it right.
I want you to be completely satisfied with your order. Here's when refunds are available:
✅ Full Refund Available
- • Order hasn't started printing
- • Print failure on my end
- • Shipping damage (with photos)
- • Wrong item sent
⚠️ Case-by-Case Basis
- • Quality issues with finished print
- • File compatibility problems
- • Design limitations discovered
- • Customer dissatisfaction
Before Production Starts
You can cancel your order for a full refund if:
- • I haven't started printing your order yet
- • You change your mind about the design or material
- • You need to modify the order significantly
- • There are file issues that can't be resolved
Print Failures
If the print fails due to technical issues on my end:
- • I'll reprint the item at no charge (preferred option)
- • Full refund if reprint isn't possible or wanted
- • I'll cover any additional shipping costs
- • No questions asked - these things happen in 3D printing
Shipping Issues
If your order arrives damaged:
- • Contact me immediately with photos of the damage
- • I'll work with the shipping carrier to resolve the issue
- • Replacement or refund provided once claim is processed
- • Keep all packaging materials for insurance claims
Quality Issues
If you're not satisfied with the print quality:
- • Contact me with photos and description of the issue
- • I'll review the case and work with you to find a solution
- • Options may include reprint, partial refund, or full refund
- • I want to make sure you're happy with the result
- • Normal 3D printing characteristics (layer lines, support marks)
- • Design flaws in files you provided
- • Color variations from screen display
- • Size expectations if dimensions were clearly stated
- • Buyer's remorse after receiving a quality print
- • Functional issues if item was sold as decorative
- • Damage from misuse or modification
Step-by-Step Process
- 1. Contact me as soon as possible via email or contact form
- 2. Include your order number and description of the issue
- 3. Provide photos if relevant (damage, quality issues, etc.)
- 4. I'll review your case and respond within 24-48 hours
- 5. If approved, refund will be processed within 3-5 business days
What to Include in Your Request
- • Order number or email used for purchase
- • Clear description of the problem
- • Photos showing the issue (if applicable)
- • Your preferred resolution (refund, reprint, etc.)
Timeline
- • Review: 24-48 hours to assess your request
- • Processing: 3-5 business days once approved
- • Bank Processing: 3-10 business days depending on your bank
- • Total Time: Usually 1-2 weeks from request to bank account
Refund Method
- • Refunds are issued to the original payment method
- • Credit card refunds appear as a credit on your statement
- • PayPal refunds go back to your PayPal account
- • I'll send you confirmation once the refund is processed
Sometimes an exchange or store credit might work better than a refund:
- • Reprints: Often the best solution for print failures
- • Material Changes: Switch to a different filament type
- • Color Changes: Try a different color if available
- • Store Credit: Available for future orders if preferred
- • Partial Refunds: For minor issues that don't warrant full refund
I'm here to help! If you have any issues with your order or need to request a refund, please contact me:
Contact Form: Visit our contact page
I'm committed to making things right and ensuring you have a positive experience with Double Crest Prints.